PREAMBLE
- These general conditions of sale are agreed between Diogo José Pedrosa, Unipessoal, Lda., Tax Number 517764628, with address at Viela do Casal do Sobrado, No 1634, 4815-714 Vizela, Portugal, with general contact encomendas.velox@gmail.com , owner of the website known as Velox Horse and people who wish to make purchases through the Online Store, hereinafter referred to as “User”.
- The parties agree that purchases made through the Online Store will be governed exclusively by this contract to the exclusion of any conditions previously available in the Online Store.
ARTICLE 1. OBJECT
- The purpose of these general sales conditions is to provide and define all the information necessary for the User regarding the ordering, selling, payment and delivery modalities of purchases made in the Online Store.
- These conditions regulate all the steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.
ARTICLE 2. ORDERING AND BILLING
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- The User places their order by completing the purchase process presented in the Online Store, adding the product(s) or service(s) they wish to order to the shopping cart:
To send your order, the User must:
The). Register on the Online Store, providing the information requested there.
B). Log in (providing a combination of email and password chosen by the User at the time of registration).
w). Complete the information and choose the options that are available to you throughout the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and name that, for tax purposes, you want to appear on the invoice).
The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products available for sale as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
The online store will honor orders received online only up to the limit of available stocks. If the product is unavailable, the online store undertakes to inform the User as soon as possible.
The data contained in the invoice is the sole responsibility of the User. The invoice is issued immediately after payment, once issued it cannot be reissued with changes.
Order requests are valid for (two days), unless the order is registered under a promotional campaign that defines a different deadline, and it is not possible to guarantee prices, discounts, promotions and offers beyond this deadline. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.
ARTICLE 3. PAYMENT
a) Multibanco, MBWay, Payshop
Payments by Multibanco, MBWay, Payshop are processed by the entity Ifthenpay https://ifthenpay.com/
ARTICLE 4. PRICES
Prices must be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of payment of the order.
If there is an increase in the price of any product, the User will be informed immediately, and may choose to receive their order (paying the difference) or cancel it.
Whenever an item has a price reduction, the type of sale (sales, promotions or liquidation), the type of products, the percentage of reduction, the start date and duration period and its communication to the competent authorities are mentioned, if it’s necessary.
ARTICLE 5. DELIVERY AND SHIPPING INFORMATION
- It is carried out by the company GLS or another similar transport company.
- Shipping costs will be added to the order in accordance with the current table, which will be calculated during the purchase process before completion by the User.
- The Online Store ships to all the World.
ARTICLE 6. CLAIMS
In the event of a dispute, the consumer can resort to Conflict Resolution through the Arbitration Center (see section of the Online Store called “Conflict Resolution”) and/or fill out the Complaints Book (see section of the Online Store called “Complaints Book”). Claims”.
ARTICLE 7. RIGHT TO FREE RESOLUTION
The USER has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason, in accordance with Portuguese legislation.
The period for exercising the right of free resolution expires 14 days from the day following the day on which you acquire or a third party indicated by you, other than the carrier, acquires physical possession of the goods.
In order to exercise your right of free resolution, you must communicate to Loja Online your decision to terminate this contract/purchase by means of a letter sent by registered mail with acknowledgment of receipt or communication via email to the email address recorded in the Preamble.
For the free resolution period to be respected, it is sufficient that your communication regarding the exercise of the right to free resolution must be sent before the end of the resolution period.
In the event of termination of this contract, the payment made will be refunded, with the exception of the costs of returning the item, which will be borne by the consumer. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition of presentation and conservation.
We make this refund using, whenever possible, the same payment method that you used in the initial transaction, without incurring any costs as a result of such refund.
ARTICLE 8. EXCEPTIONS TO THE RIGHT OF FREE RESOLUTION
Exceptions to the Right of Free Resolution are considered, in accordance with article 17 of decree-law no. 24/2014, of 14 February,ssubject to agreement of the parties to the contrary, the following cases:
a) Provision of services, when:
i) The services have been fully provided after the consumer’s prior express consent, in accordance with article 15; It is
ii) The consumer recognizes that he loses the right to free termination if the contract has been fully executed by the professional in that case;
b) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the free resolution period;
c) Supply of goods made according to consumer specifications or clearly personalized;
d) Supply of goods that, by nature, cannot be resent or are susceptible to deteriorating or becoming quickly out of date;
e) Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery;
f) Supply of goods that, after delivery and by nature, are inseparably mixed with other items;
g) Supply of alcoholic beverages whose price has been agreed upon when the purchase and sale contract was signed, whose delivery can only be made after a period of 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional ;
h) Provision of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the inviolability guarantee seal after delivery;
i) Provision of a newspaper, periodical or magazine, with the exception of subscription contracts for sending these publications;
j) Celebrated at public auction;
k) Provision of accommodation, for non-residential purposes, transportation of goods, car rental services, restaurants or services related to leisure activities if the contract provides for a specific date or period of execution;
l) Provision of digital content not provided in physical form if:
i) Its execution begins with the prior and express consent of the consumer; It is
ii) The consumer recognizes that their consent implies the loss of the right to free resolution;
m) Provision of repair or maintenance services to be carried out at the consumer’s home, upon request.
In the case of contracts provided for in paragraph m) of the previous paragraph, the right of free termination applies in relation to services provided in addition to those specifically requested by the consumer or the supply of goods other than replacement parts essential to carry out maintenance or repair.
ARTICLE 9. EXCHANGES AND RETURNS POLICY
All products purchased from the Online Store may be returned and refunded, whenever the customer expresses their intention within a maximum period of 14 days from receipt, as long as the same items have not been used, are in the same condition in which were delivered, in the original packaging and with the original labels. Shipping must be carried out, whenever possible, in the same box in which it was delivered.
If you wish to exchange an item, you must return the item via registered shipping and then make a new purchase.
The costs associated with the exchange or return will be borne by the customer, unless there was an error on the part of the Online Store.
No exchanges are made and returns of items on sale or in promotion are not accepted. No exchanges or returns are accepted on themed items (for example, items relating to Christmas, Halloween, etc.).
The customer must check when delivering the order that it is in good condition and has not been damaged during transport. If there is any anomaly, you must immediately communicate it to the employee who delivers the order, as well as inform us in a single email of all detected anomalies. If this does not happen, we will not be able to exchange or refund the items.
If the reason for the return is the responsibility of the Online Store (e.g.: damaged item, incorrect item received), the return shipping costs will be borne by the Online Store, with the customer having, under these conditions, a maximum period of 30 days to make the return. devolution. If the reason is of another nature (e.g. the item is not to the customer’s liking), the return costs will be borne by the customer.
To make a return, the customer must inform the Online Store that they intend to make the exchange/return, indicating the reasons for the same, via the email indicated in the preamble.
Within a maximum period of 14 days, the Online Store will analyze the returned item and inform the customer of their right to a refund or resend an identical item. If the reasons given for the return are confirmed, the customer will be refunded the entire amount paid, including delivery and return costs.
ARTICLE 10. PRIVACY POLICY
Your data is processed in compliance with legislation on the protection of personal data and in accordance with the Privacy Policy defined and registered in the Online Store.
Its provision is optional and, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you is guaranteed, in person or in writing, directly to the address contained in the Preamble. All requests must be made through the addresses and methods identified in point 1 of this privacy policy.
Additionally, the holder may always present any complaints he deems necessary to the competent authority for that purpose.
